What we believe

Privacy Notice

FACTS

What Does Texas Heritage Bank Do With Your Personal Information?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect, and share depend on the product or service you have with us. This information can include:

  • Social Security number and income
  • Account balances and payment history
  • Credit history and credit scores

When you are no longer our customer, we continue to share your information as described in this notice.

How?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information, the reasons Texas Heritage Bank chooses to share, and whether you can limit this sharing.

Reasons we can share your personal information

Does Texas Heritage Bank share?

Can you limit this sharing?

For our everyday business purposes
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

Yes

No

For our marketing purposes
to offer our products and services to you

No

No

For joint marketing with other financial companies

No

No

For our affiliates' everyday business purposes
information about your transactions and experiences

No

No

For our affiliates' everyday business purposes
information about your creditworthiness

No

No

For nonaffiliates to market to you

No

No

Questions?

Call Boerne at (830) 249-3955, Leon Springs at (210) 698-8100 or Cross Plains at (254) 725-6141 or go to texasheritagebank.com

Who we are

Who is providing this notice?

Texas Heritage Bank

What We do

How does Texas Heritage Bank protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Texas Heritage Bank collect my personal information?

We collect your personal information, for example, when you

  • open an account or apply for a loan
  • Pay your bills or use your debit card
  • Give Instructions to make a wire transfer

We also collect your personal information from others, such as credit bureaus.

Why can't I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates' everyday business purposes-information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • None.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Texas Heritage Bank does not share with nonaffiliates so they can market to you.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • We do not share.

Other important information

Texas Heritage Bank, chartered under the laws of the State of Texas and by state law, is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Texas Heritage Bank should contact the Texas Department of Banking through one of the means listed below:
In person, or by U.S. Mail to: 2601 North Lamar Boulevard, Ste 300, Austin, Texas 78705-4294. By telephone to (877) 276-5554, or by fax to (512) 475-1313 or by email to consumer.complaints@dob.texas.gov. You may contact us by reaching out to your local Texas Heritage Bank location:
Cross Plains: P.O. Box 699, Cross Plains, Tx 76443 Ph: (254) 725-6141
Boerne: 1208 S. Main St., Boerne, Tx 78006 Ph: (830) 249-3955.
Leon Springs: 25060 IH 10 West, San Antonio, Tx 78257 Ph: (210) 698-8100.